• Great Expectations

    Expectation:

    “the act or state of looking forward, anticipating”

    “a thing look forward to”

    “a prospect of future good or profit”

    The word “expectation” is a very relational and emotionally charged word. Expectations trigger hope; they imply pent up desires waiting to be fulfilled; they suggest give and take.  Expectations permeate every aspect of life – personal, professional, political, educational, etc. There is power in explicit or implied expectations, and significant impact in the consequences of met or unmet expectations.  The ability to effectively create, maintain, and meet expectations leads to achieving greater business and personal success.

    So, how do we manage expectations?
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  • Rock Solid Investments

    There is a lot of buzz online and in the media about the current state of investments – many are tuned in to the latest news about the state of the stock market and the housing market, the foundational investments that have been paving the road to riches and to long-term financial security. Although I sympathize with those who have suffered loss during the events of recent months, and my family has not been untouched by them, I choose to focus on my Rock Solid Investments, rather than dwell on the losses from the speculative ones.

    You may be asking yourself how any investment can be rock solid. Well, that is a great question! You may need to change your perspective to succeed with the following investments; the yields from rock solid investments cannot be measured in currency. Although they may not produce immediate, short term gain, they most definitely generate long term, eternal abundance.

    Here are my Rock Solid Investment Tips***
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  • An Ounce of Prevention . . .

    I’ve worked in customer-facing, service based positions since I was 16 – store clerk, receptionist, teacher, support, sales, consulting, and landlord / property manager; top notch customer service is extremely important to me.

    In many cases, the most severe customer service “plagues” can be so easily prevented when an organization recognizes the early symptoms and takes proactive measures to prevent an epidemic.  However, if left untreated, these seemingly subtle diseases can slowly cause great damage to customer loyalty and company reputation.
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