I just finished reading, Loops – The Seven Keys to Small Business Success, which was written by one of my Infusionsoft customers, Mike Chaet, Ph.D. The premise is that small businesses must not only envision success, but must also take the actions needed to follow through – to “close loops.” The end goal being to develop a company with a strong service model that merits, fosters, and maintains long term customer satisfaction.
I have been told that I am a “finisher” so the ideas of closed loops, actions that produce results, and seeing a plan through to resolution all appeal to me . . . I was very motivated to find out more about what Mike and his co-author, Stephen Lundin, Ph.D., had to say about this topic. Below is a combination of book summary and Dee’s “takeaways.” Even though the setting for Loops is a fitness club, the book explores models of excellence in multiple businesses; the concepts and applications are universal. I thoroughly enjoyed the read!