“the act or state of looking forward, anticipating”
“a thing look forward to”
“a prospect of future good or profit”
The word “expectation” is a very relational and emotionally charged word. Expectations trigger hope; they imply pent up desires waiting to be fulfilled; they suggest give and take. Expectations permeate every aspect of life – personal, professional, political, educational, etc. There is power in explicit or implied expectations, and significant impact in the consequences of met or unmet expectations. The ability to effectively create, maintain, and meet expectations leads to achieving greater business and personal success.
So, how do we manage expectations?